In November, Technology Services created an online portal called the Technology Services Service Catalog that lists its full range of IT service offerings in an interactive and sortable format. This catalog was developed to help employees in the Management Division and DFM find and request tech-related services.

For every Technology Services service, the Service Catalog lists the service name, category, and description. It also provides a “service target,” or an estimate of how quickly the Technology Services analysts will be able to complete your request.

Next to each service is a service request link, which directs users to the appropriate form to request a given service. Service requests will only be completed through a service request ticket using the respective tools and forms in the Service Catalog.

For example, if you need assistance setting up your Board-issued BlackBerry, click on the “Service Name” header to sort services alphabetically. Then, scroll down to “Mobile Device Set-up.” In this row, you will learn that mobile device service is provided by the DST Team, that your request will be met within three business days, and that you should contact the CA Service Desk to request this service.

Click here to access the Service Catalog or follow these steps:

 
• Visit the MGT Division website and click on the “Technology Services” link in the “Division Functions” drop-down.
• Click on “Technology Services News and Information” to be directed to the section’s SharePoint site.
• Click on “Service Catalog” and “Service Catalog Site” in the left-hand navigation bar.

If you have a question about the status of your request or how to find a tech-related service, please contact the MGT Help Desk at 452-3465 or the ASAP Help Desk at 912-7800.