The MGT Help Desk would like to remind employees of the self-service portal for entering a service ticket for computer-related assistance. This online system enables employees to enter a ticket themselves, rather than call the MGT Help Desk and have someone else enter the ticket. Overall, it will help these tickets get quickly routed to the MGT Help Desk.

The self-service portal allows staff to:

• Submit a request/incident
• Check the status of open requests/incidents
• View past tickets

Tickets submitted through the portal will be addressed by the MGT Help Desk during regular support hours (Monday-Friday, 7:00 a.m.-6:00 p.m.). We will personally work with you until your problem is resolved.

Instructions:

1. Go to the self-service portal. Help Desk box is located in the bottom right corner of the division homepage.
2. Click Create a new Request.
3. Click Request Area and choose from one of the areas in the pop-up box.
4. In the Request Description box, please provide as much detail as possible regarding your issue. You can attach a screenshot or other document using the blue Attach Document button on the top menu.
5. Click the blue Save button on top menu to submit your request.
6. Follow the same steps to Create a new Incident

For additional questions, contact the MGT Help Desk, 452-3465.